Before you enable GoCardless for your Club, you will need to connect CROSSMEMBER to GoCardless. Please follow one of these knowledge-base articles and then come back to this page. Connect the Club’s existing GoCardless account Create and connect a new GoCardless account for the Club OK, now that you’re here, you will have connected your
Read More...Posted in July 2018
Setting up a Direct Debit Mandate with GoCardless is totally under the control of your members and they can set up their Direct Debit either: When they join the Club via their joining form When they renew their membership Any other time when the member visits their membership record The Joining/Renewing Form When the member
Read More...Posted in July 2018
As a member of the CROSSMEMBER community, there is nothing extra to pay to bring BACS Direct Debits to your club. There are of course charges levied by GoCardless in order to process your payments and these are detailed on their pricing page: https://gocardless.com/pricing/ In our experience, GoCardless pricing is more than competitive when compared
Read More...Posted in July 2018
It doesn’t happen very often, but every now and again a Direct Debit payment is bound to fail. More often than not, the reason is due to insufficient funds, but lets look at what actually happens within CROSSMEMBER. Payments can fail for one of four reasons, these are: Cancelled: the payment has been cancelled Customer
Read More...Posted in July 2018
Before You Start If you have members currently paying their membership subscription by Direct Debit on GoCardless AND you have configured them to have a regular subscription (or Plan if setup through the GoCardless dashboard) then these subscriptions need to be cancelled so that CROSSMEMBER can create the subscriptions that it can control. GoCardless have a
Read More...Posted in July 2018
Signing up for GoCardless couldn’t be simpler, just follow these easy steps to get yourself onboard. Connecting your Club to GoCardless On the main menu, go to Admin->Setup and select the “GoCardless” tab. Click the button and you will be redirected to GoCardless to connect CROSSMEMBER to your GoCardless account. Please note that CROSSMEMBER connects
Read More...Posted in July 2018
GoCardless is the UK’s leading Direct Debit provider, processing over £5 billion in payments annually for more than 30,000 organisations including Thomas Cook, The Guardian and HM Government. They are authorised by the Financial Conduct Authority to provide payment services as an Authorised Payment Institution. You can read more about who GoCardless are on their
Read More...Posted in July 2018